Terms and conditions of sale
Deposit – Because we will start incurring costs when we begin to prepare the stairlift for installation a deposit of 50% is payable to place the order.
Stairlift Guarantee – your stairlift guarantee starts on the day of installation, the length of the guarantee is shown on the other side of this page. The guarantee includes the cost of replacement parts and labour for any fault caused by the manufacture or installation for the duration of the warranty period. Optional packages are available for when your warranty period ends. It does not cover issues caused by the stairlift being used incorrectly or being damaged by yourself or by other people.
Installation – We will endeavour to deliver and install your stairlift on the date provided, however, in circumstances beyond our reasonable control we will not be held liable for costs incurred if we cannot meet this date. Such causes include, but are not limited to: weather, traffic, illness.
Balance – The final balance is payable on the day of installation upon satisfactory installation.
Stairlift Ownership – You will only own the stair lift when you have paid us all the amounts you owe us under the order.
Cancellation Policy –
If you want to cancel your order, you can do so by phoning us on 0800 2461329 and then confirming the cancellation in writing to the address below. As our stairlifts are tailormade, you are not entitled to a full refund if you cancel your order within 14 days of placing it (the cooling-off period specified in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you choose to cancel your order you may have to pay us fair costs to compensate us for the work we have already done on your order. These costs would include preparation work at your property and any items or parts we have had specially made, such as a curved rail.
Goods Buyback – When your stairlift is no longer needed we will buy back your stairlift up to a maximum of 15% of the final value paid.
VAT, Deposit & Payments – Our quotation does not include VAT. If you are entitled to VAT relief, we will ask you to fill in a VAT exemption form with your order form. If you are not entitled to VAT relief, or you do not fill in a VAT exemption form, we will add VAT to the quotation at the rate that applies at the time. If the rate of VAT changes between the date of our quotation and the date you are due to make any payment, we will adjust the rate of VAT that you pay to match the rate in force at the time.
Communications – By using our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt-out of receiving any, or all of these communications from us by emailing info@serenitystairlifts.co.uk
Complaints – Serenity will strive to provide you the best products and service for our customers, but on the rare occasion that you are not completely satisfied with service or installation, please info@serenitystairlifts.co.uk. Please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can so we can rectify any problems as soon as possible. To ensure we are able to put things right as soon as we can.